Frequently Asked Questions

No, you can place an order as a guest. However, creating an account allows you to save shipping addresses, track your orders, view order history, and receive notifications about special discounts.

Hospitals, clinics, and academic institutions can register for a professional account via our Sign In page or by contacting our corporate sales desk directly. Institutional accounts benefit from custom pricing, bulk order processing, and line-of-credit payment options.

If you need to change or cancel your order, please contact our support team as soon as possible. Once an order has entered processing or has been dispatched, we cannot modify or cancel it, but you may initiate a return upon receipt.

Standard shipping takes 5 to 7 business days. Express shipping takes 2 to 4 business days. Heavy equipment cargo shipping may take between 7 and 12 business days depending on your location and the size of the equipment.

Currently, we only ship to addresses within India. For special export requests or bulk international shipments, please contact our corporate relations department directly.

Once your order has been dispatched, a tracking number and link will be sent to your registered email address. You can also view active tracking numbers from your account dashboard under the orders section.

Yes, most of our medical and therapy equipment comes with a manufacturer's warranty ranging from 1 to 5 years. Details regarding the warranty period for individual items are listed on the product specifications tab.

For professional therapy equipment that requires regular calibration, checkups, or repairs, please contact our Help Center or email service@evinceenterprises.com. Our certified technicians can schedule on-site visits or handle repair shipments.