Return & Refund Policy - Evince Enterprises

1. Return Window

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

Due to hygiene, sanitation, and safety regulations for healthcare and rehabilitation equipment, the following items are non-returnable:

Hygiene-sensitive items and personal wellness products.
Customized rehabilitation or therapy equipment built to order.
Opened, used, or assembled items unless they are defective or damaged.
Software or digital licenses.

3. How to Initiate a Return

To start the return process, please complete the following steps:

Contact our customer support team at returns@evinceenterprises.com with your order number and details.
Provide clear photos or videos showing the condition of the item and its packaging.
Once approved, our team will provide a Return Merchandise Authorization (RMA) number and instructions on how to ship the package back.

4. Refunds and Processing

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The refund processing time can vary and typically takes 5 to 10 business days depending on your card issuer or banking institution.

5. Return Shipping Costs

You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.